Our mission
Updated May 2026
Crew performance starts with the people, not the process.
Owners invest millions in the vessel. But guest experience and safety depend entirely on the people running it. Haven exists to look after them.
Our Crew Performance Programme teaches crews how to handle pressure, deal with conflict early, and communicate in a way that keeps people onboard. Delivered remotely, designed around schedules that never stay still.
Haven was founded by a therapist and a crew member who knows this world from the inside. We built it because we've seen what happens when pressure goes unchecked. People burn out, walk off, or just stop performing.
The challenges
The hidden costs your P&L doesn't show.
90%
No training
of crew have received no mental health training of any kind. The gap between what crew face and what they're prepared for is enormous.
62%
Burnout
of crew identify burnout and fatigue as the biggest contributor to poor mental health onboard. It drives walkouts, mistakes, and disengagement.
50%
Considered leaving
of crew have considered leaving the industry entirely. The ones who go first are usually the most capable.
43%
Sleep disruption
of shift workers, including yacht crew, deal with sleep disturbances that chip away at performance and increase mistakes.
62%
No awareness
of crew are unaware of any policies or practices addressing mental health onboard. If the support exists, nobody knows about it.
40%
Junior turnover
of junior crew leave within their first season. Most don't leave over one incident — they leave because dozens went unaddressed.
Sources: Quay Crew & MHSS, 2021 • Quay Crew & MHSS, 2023 • Quay Group • PubMed, 2019
The operational reality
72% of yacht crew have personally experienced, or know someone who has experienced, a mental health condition while working in yachting. These are conditions that show up in performance, retention, and incident rates.
Sources: Quay Crew & MHSS, 2021 • ITF / Yale, 2019 • PYA, 2018
25%
Depression
17%
Anxiety
20%
Suicidal ideation
50%
Sexist comments
39%
Unwanted contact
47%
Mental health decline
“From the very first session, being in a group setting helped me realise that I wasn't alone in what I was feeling. Ryan and Tatjana created a safe, inclusive environment where everyone felt heard and valued.”
Holly — Stewardess, 75m Vessel
The numbers don't have to look like this.
See how the programme works, or start with a free call.